Refunds

1. Failed and refused jobs

A package is used when a job is submitted successfully. If the job fails because of a platform error, or the curriculum is refused before generation (for example because the platform can't read its modules), the package it used — and its branding add-on — is returned to your account automatically. You can see every package movement on the Packages page.

2. Used packages

We do not give cash refunds for packages that have been used: their documents have been generated and delivered.

3. Quality guarantee

If a quality reviewer or auditor rejects a package because of its content quality, we regenerate it free — open a Quality guarantee claim on the Support page with the rejection notice.

4. Unused packages

Packages don't expire. If you want a refund of packages you haven't used, ask within 30 days of purchase at billing@qontentqraft.co.za; we refund unused packages to the card or account you paid from.

5. Your statutory rights

Nothing here limits your rights under the Consumer Protection Act 68 of 2008.

6. Contact

Support and quality-guarantee claims: support@qontentqraft.co.za

Product or system enquiries: enquiries@qontentqraft.co.za

Billing and payments: billing@qontentqraft.co.za

Customised content: admin@qontentqraft.co.za

Trust and safety, and privacy requests (our Information Officer): admin@sebihad.co.za